After a package has arrived at a line-haul office, AliExpress uses “Handed Over To Line-haul” as the next update.
We will look into what this tracking status means and all the needful details you need to know right away. Let’s get into it.
What Does AliExpress Mean When They Say A Package Was Handed Over To Line-Haul?
This tracking status indicates that an AliExpress item was received in one of the transport hubs, and it will be sorted to get to the relevant last-mile carrier.
After this tracking status, AliExpress uses “Handed Over From Linehaul Office” to indicate that the sorting process is complete, and your item should be on its way soon enough.
The time it takes for the package to move from handed over to line haul office to handed over from line haul varies due to several reasons.
Key Reasons Why A Package Is Stuck On Handed Over To Line-haul Office On AliExpress
Backed Up Sorting Facilities
The primary reason why an item goes in a line haul office is to get sorted for proper continuation of its journey toward the recipient.
If there are more packages before yours and it’s during peak times such as around Black Friday, Chinese New Year, or Christmas, it’s possible for the sorting centers to get overwhelmed.
In such a scenario, it will take several days before the backlog can be cleared and the package get handed over to the last-mile carrier in your country.
Missed Scan
Unfortunately, the AliExpress tracking system isn’t one of the best, and the issue of missed scans is one of the most prevalent.
While your item might have been handed over from the line-haul office, they tracking system might fail to capture those details, which will leave you assuming that your item didn’t move in the first place.
The Package Was Lost In The Line Haul Office
This is usually common for smaller-sized items.
Sometimes, they get misplaced or lost in the conveyor units, and it could be a nightmare when your item status doesn’t change several days after it was given to the line haul office.
At this point, the only choice you have is to be patient as AliExpress works on retrieving it. We established that contacting AliExpress in relation to an item status that doesn’t move bears no fruits.
How Long Does A Package Take On The “Handed Over To Line-haul” Before It Moves?
Under most circumstances, it takes at most 2 business days for a package to move from this status to handed over from line haul office.
However, it happens that it can take longer than that depending on how the AliExpress sorting facility is.
Is There Anything You Could Do If The Package Status Doesn’t Move For Several Days?
Use Third-party Tracking Sites To Re-track The Item
Yes, the AliExpress tracking system is one of the most ineffective and we always recommend to our readers to use Third-party sites such as 17Track or Parcelsapp to re-track their items.
If there was a technical glitch that rendered tracking the item futile, or there was a problem to do with a missed scan, using such Third-party sites helps you to get the real-time status of your parcel.
Ask For A Refund If Applicable
If it takes longer than expected for AliExpress to deliver your item, you can ask for a refund, but then there is a process to follow.
It’s crucial to note that you have to wait for the system to show automatic delivery before you can initiate the refund process.
To ask for a refund from AliExpress, head over to “Order details” after 60 to 90 days have passed depending on your country, and initiate your refund from there.
If AliExpress asks you for evidence that you didn’t receive your item, send screenshots of the tracking page showing “Handed Over To Line-haul” and they will process it right away.